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Customer Service Practitioner

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. The role of a Customer Service Practitioner can be found in organisations in the public, private and not for profit sectors.  Irrespective of the sector that the customer service practitioner works in their main responsibility is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out onto the customer’s premises.                                                       

The Customer Services Practitioner is often the first point of contact with the customer and will be expected to provide a service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   A customer services practitioner is someone who can confidently interact with customers face-to-face, by telephone, post, email or text and through social media.

Assessment Methods:

  • Apprentice Showcase

  • Practical Observation

  • Professional Discussion

Additional Assessment Criteria:

If the apprentice has not already achieved Level 1 functional skills in Mathematics and English prior to commencing the training programme, both must be successfully completed in order to go through to End Point Assessment.

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